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The privacy of you and your customers is important to us 

The advent of pervasive technologies, miniature cameras, portable devices, and other recording and tracking techniques has changed the way our society sees itself. With these changes, the question of personal privacy has become more and more important. At Pomelo, we are very aware and sensitive to this topic.

In accordance with the legal and social constraints of several European and other nations, we have adapted our technology to ensure that the privacy of the people (shoppers, personnel, visitors, passersby) that we study is maintained. To this end, we have ensured that:

  • The data we collect contains no personal information

  • The recordings we gather do not allow to identify any person

  • Information that someone else could combine with their own data to identify people is not shared

  • All data that is even slightly sensitive is kept on air-gapped servers that cannot be accessed from the outside

  • We never take raw data outside of our servers

We developed these provisions to be in accordance with the guidelines of such regulators as the CNIL in France, or the Data Protection offices in Switzerland, or the GDPR in the European Union. Again, we care about the privacy of you and your customers very much!

A sample from the recordings we gather in store. Our technology anonymises all the source images and then extracts the movements, stops and actions of people, but will never be able to extract their identity.

The anonymisation methodology we use is applied to the entire image, so that we are sure we won't miss some people as sometimes happens when a simple blurring is applied to all faces detected in an image. This makes our approach much more secure than the standard procedure of anonymisation.

Privacy on this website

We receive, collect and store any information you enter on our website or provide us in any other way (e.g. when you contact us via the Contact page). In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.


You can avoid this data being collected by using one of the many tools to block cookies you can find by searching "how to block cookies in XXX" in your favorite search engine, replacing XXX with the name of the browser you use.

Our website is hosted on the platform. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. You can see in detail what data is stored at this address.


We collect such Non-personal and Personal Information to create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to understand how this website is being used and to improve our respective services.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect and how we use it.

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